What our clients say
Eric and Strata Plus thank you for your dedicated ongoing support, the excellent professional service and guidance you provide... It is very comforting and reassuring to know that we, the Executive Committee are working together with such a professional and well organised company such as Strata Plus.
We are very, very happy with the service provided by our Strata Manager, Stuart. He is exceptional in handling our Executive Committee meetings, is professional, knowledgeable and provides over and above service.
David Moore is very pleasant, detailed and patient. He does a wonderful job and goes beyond his mandate to solve our issues. He is "spot-on".
I am especially pleased with the service we have been receiving from Strata Plus, and in particular, from Mahli. Mahli is without doubt the most patient, helpful and efficient Strata Manager I have ever come across (and I have come across many, given the line of business my family is in!). She is an absolute pleasure to work with, and I do hope she will continue to be with our scheme for many years to come.
Stuart, I would like to express my appreciation and gratitude for the help and assistance you have provided me over the years as a member of the EC. You have always been easy to contact, ready to discuss any aspect and have kept me and the EC informed of the various activities going on within the building. I have confidence in your professional approach and have always felt comfortable and at ease in my dealings with you.
Strata Plus provides a consistent high level of service to our building. The needs of the owners are met and the building is well maintained and runs efficiently. As an owner who does not live in the building I also appreciate their management of the budget and my realistic quarterly levy rates.
With experience as a Secretary and Chairman of Owners Corporations for in excess of 15 years, and dealing with four strata management firms over that time, I can state unreservedly that Strata Plus is superior in terms of legislative, operational and financial advice and service delivery.
Dear Samantha, I never ceased to be amazed and greatly impressed with the excellent job you do… You have no idea how many people are looking for a Strata Manager who actually works and looks after the client! Our previous Manager, Mahli, and you have been our absolute delight!
Dear Stuart, you and your company are really good people to deal with and this is refreshing in the property management industry. We know – we have dealt with many, many people and you stand out as the best we have worked for.
I am writing to say what a pleasure it has been to deal with Andrew Ward over the last 12 months. Andrew is exceptionally professional, trustworthy and knowledgeable in his domain area of expertise and has always promptly attended to our requests in a timely and professional manner.
Our service level agreement with Strata Plus continues to be based on a foundation of trust and reliability. Their focus on the needs of our owners corporation has surpassed our expectations. We continue to benefit from consistent improvement to our maintenance contracts and their attention to our budget makes a difference to our bottom line as owners.
Our new strata agency, Strata Plus, and our new strata manager, Andrew Ward, have been a pleasure to deal with. We have bombarded Andrew with requests and his professional and timely responses have been a most welcome change. Given that the principal, David Ferguson, is president of the Institute of Strata Title Management, we feel that the property is now truly receiving the professional management it deserves.
Thank you very much for all the effort you put in managing our block Marc. We appreciate your willingness, diligence and extra after-hours work. You have surpassed our expectations, and I would highly recommend your services at any time.
David is Managing Director of his own strata company. He is experienced and fair, very approachable and client centred. I appreciate him as he operates within a strong ethical frame, yet still maintains shrewdness and business acumen. I imagine he would look at any problem presented and give objective and sound advice.
Stuart, I would like to express my appreciation for the assistance you have been providing to the BMC. Your prompt attention to everything has been great. I know I'll see you at the defects meeting next week but may forget to say thank you then so I'm doing it now. I feel sure the BMC is in good hands with Strata Plus and I wish David and yourself all the best for the future.
Luke, once again congratulations and thanks for the way you chaired the AGM. Very professional and highly competent effort on your part.
I just wanted to send to the boss a big thank you for appointing Stuart Denney as our representative. Since he started with our Strata, he has consistently provided correct and on time assistance at all times. We had an AGM recently and it was the first time we ever had a budget and levy advice that made sense and had some thought put into it. So we as the Strata cannot thank you enough for the assistance he has provided. As we are all busy people it is such a relief that we have in place a strata company and representative that actually provides great service. Looking forward to ongoing management by Strata Plus and Stuart.
Thank you very much for the AGM on Wednesday and the minutes to the special meeting. I would also like to thank you… for all the help over the past 3 years. As mentioned before, you have serviced us very well...
Stuart, what can I say? Your wise, calm, truly professional approach gave me much needed support... I have learnt much from you Stuart and wish you abundant future success. David, you are very fortunate to have such a great Team.
...Perhaps the lack of contrary opinion stems from the unshakable, unflappable and complete trust we as a committee have in your judgment. As a committee, I believe it is our mandate to provide the best management at the most effective rate for your building. Having said that I must also add that the reason you guys are our Strata Managers is that we believe you are the best in the business. We as a committee are happy to be guided by you both in content and protocol. In the day to day matters which arise needing action we look to you for the best approach.
