Project Intervene - NSW Govt

Project Intervene Update

April 2025

Registrations for Project Intervene are now closed. The Building Commission is no longer taking new applications for Project Intervene. For registered customers with an in-progress undertaking, the work will continue.

If you’re an owners corporation with a building that has serious defects, you can lodge a complaint with the Building Commission. They will investigate the issues and work with you to develop a solution, which may include a developer undertaking or a building work rectification order.

What is Project Intervene?

Project Intervene went live in November 2022.  It is an initiative led by the NSW Building Commissioner and the NSW Property Services Commissioner.  

Established by NSW Fair Trading to respond to serious defects recently completed and occupied apartment buildings. NSW Fair Trading has compliance and enforcement powers under the  Residential Apartment Building Act.   

The aim is to report and find resolutions to remediate serious defects without the need to undertake litigation which takes time and money.  

Eligibility  

• Occupation certificate within last 10 years.
• Developer or builder are still solvent.
• Three storeys or more  in a Class 2 residential apartment building.
• Serious common property defects exists in one of the five building elements: fire safety, waterproofing, structure, building enclosure, building services. 

Documentation  

Visit the NSW Government Project Intervene online information to find links to the checklist and the online complaints form, and also to view the explanation videos.  

Click here for the Project Intervene Toolkit that was provided to SCA NSW.