SCA Strata Community Manager of the Year Winner 2018
CHU Strata Community Awards (SCA)
The CHU Strata Community Awards (SCA) recognises individuals and companies who make a significant contribution to the strata industry and community. This year’s awards were presented at a gala dinner at The Star in Sydney.
SCA (NSW) President, Chris Duggan said that this year’s entrants showed that the NSW strata sector has been on an upward trajectory since new legislation was introduced in 2016 and through the immense competition within the industry itself.
Strata Community Manager of the Year – Lani Zaubzer
Lani Zaubzer who was awarded the prestigious Strata Community Manager of the Year believes her commitment to the industry, ongoing professional growth, and strong ethical values is what impressed the judges in choosing her as the winner of this years’ award.
Lani is the Branch Manager for Strata Plus’s Parramatta’s office and was recently promoted to Associate Director of Strata Plus. She is a Licensed Practicing Strata Community Manager (Level 3) and a qualified solicitor. Her long list of academic achievements includes a Bachelor of Laws, a Bachelor of Business, and a Graduate Diploma in Legal Practice.
To complement her academic achievements, Lani has fifteen years of strata experience, making her one of the most qualified and experienced strata managers throughout Australia.
Success in strata
Lani grew up in Western Sydney. She commenced working for her father’s real estate business in Bankstown in 2003 after completing a double degree. “I became interested in strata due to the sheer opportunities the industry had to offer. Plus, growing up with a father in real estate, and having the opportunity to attend lots of open homes and auctions, I really fell in love with the property industry.”
Lani joined Strata Plus in 2015. Within that same year, she was appointed Branch Manager of their newly opened office in Parramatta. Lani was tasked with setting up operations and developing a new team to service clients in the Western Sydney region.
Under Lani’s leadership, Strata Plus has grown in the Western Sydney region exponentially. In the last three years, the office has gained more than 50 new strata managements.
“Success has been achieved from providing a level of customer service above and beyond expectations and collaborative planning with a team of like-minded individuals who work to achieve the strategic goals of the business.” Lani said.
Asked what makes a good strata manager, Lani replied “I think the foundation to a good strata manager is a strong work ethic and a willingness to learn. If you start with the right base, then you can learn all the other traits that make a good strata manager such as a strong knowledge of strata legislation, an effective communicator, and high organisational skills”.
“There are a lot of complaints in about strata managers in the community, I think this is partially because people do not understand the role of the strata manager versus a property manager/landlord and partially due to archaic systems that bog strata managers down with unnecessary administrative tasks. We are fortunate enough to have very innovative systems which automate most administrative tasks so we are able to concentrate on bigger issues and improvements for owners corporations”.
So, what’s next for Lani?
“To be recognized as an employer of choice and a market leader for the Western Sydney Region and not just in the strata management industry, and to continue to expand my team and create new opportunities for thirsty individuals looking to make strata their profession”.