What you need to know about the Strata Hub

The ‘Strata Hub’ is an initiative of the NSW Government to provide better transparency, accountability, better regulation and more engagement for owners, residents and potential buyers of strata schemes in NSW.

The hub will consolidate core information about NSW’s 82,000 strata schemes in one place, giving property purchasers insights into their potential new home while allowing the regulator to monitor each building’s ongoing maintenance and defect management.

The Hub was set up to facilitate the new reporting requirements for strata schemes in NSW, under the Strata Schemes Management Amendment (Information) Regulation 2021 (commences on 30 June 2022) which requires owners corporations to report and verify information on the NSW Government’s Strata Hub each year. 

Digital tools will facilitate proactive intervention and support as well as allow important messages to be delivered to schemes from emergency services, councils and regulators.

The tool will also manage the building defect bond after it is lodged through the NSW ePlanning portal, which pays for any defects found in the first 24 months after finishing the building work.

NSW Fair Trading has developed a Toolkit for agents and owners corporations to communicate the reporting requirement changes to relevant networks. Download the New Reporting Obligations For Owners Corporations Toolkit

What are owners corporations required to do?

Owners corporations will be required to lodge an annual return with Fair Trading. This return must be lodged within three months of each AGM, with an extension to 30 September 2022 for the return following a first AGM, if held on or before 30 June 2022.

Which information is required?

Clause 43a of the Regulations lists all the information owners corporations must provide and keep updated annually. This includes, but is not limited to: 

  • The strata plan number 
  • The date of registration of the strata plan, community plan, or precinct
  • The address of the parcel of the strata scheme
  • The total number of lots in the strata scheme and their uses (i.e. residential, commercial, utility) 
  • The number of storeys above ground level in the building
  • The date of the most recent annual general meeting of the owners corporation
  • The NABERS rating (if applicable)
  • The date of the most recent annual fire safety statement 
  • The insured replacement value of the building
  • The details of the secretary, chairperson, strata managing agent, building manager and an emergency contact person
  • The balance of the capital works fund
  • Whether a strata renewal committee is in place under the Strata Schemes Development Act 2015

See Clause 43a of the Regulations for further information. The information must be provided in the ‘approved form’ and there will be an annual fee ($3 per lot) payable by each owners corporation.

What information is publicly accessible?

Not all information will be accessible to all members of the public. Information such as contact details of the secretary, chairperson, strata agent, and building manager will only be accessible to those on the strata roll. As will information about whether a renewal committee is in place. 

Delegating the authority to charge 

Your Strata+ strata manager will arrange the meeting resolution to authorise the required information lodgement on your behalf. As this is a new task and outside the scope of our current agreements, some additional charges will apply as per the agreement schedule.

Supplying the correct information

Under clause 43B, there is an obligation to correct or update information already provided. The correction must be submitted within 28 days after the secretary or managing agent becomes aware of the circumstances necessitating this. This requirement will be enforced by fines of up to $2,200.

Enforcement and Penalties

Penalties for noncompliance apply for providing incorrect information (up to $220) and for not providing the information initially (up to $5,000).

June 2022


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